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Customer service | Smart Power Design

Shipping & Delivery
The dispatch of the items wiil be, usually, within 2 days after receipt of payment, and it will be sent to the address which you have given us by post express confirmed delivery. The clients have to pay the shipping cost.
Warranty
All products have the legal guarantee of two years. Defective products are replaced. Transport is paid or refunded Smart Power Design. The warranty does not apply to products damaged due to misuse, collision, improper installation or installation. You must always read the installation instructions carefully.
Returns & Replacements
The customer has the right to return the products, within 14 days under the following conditions:
  1. The product(s) must be in original condition, in original packaging, unused, uninstalled, unmarked and re-saleable, with all documentation and packaging intact to be eligible for refund.
  2. The return will not be accepted if the products are incomplete or damaged.
  3. The cost of the return is paid by the customer.
  4. The return of the money will be to the customer’s desired account, after we receive the shipment.
  5. Returned items are subject to inspection prior to issuance of refund. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customer’s expense. Unclaimed ineligible return items will be disposed of after 30 days.
  6. For refunds, the shipping costs as well as the paint job's costs are deducted from the amount of full refund.
Ordering

You have two options for your order,

  1. In our web site www.smart-power-design.com
  2. By e-mail to info@smart-power-design.com

For orders worth more than Euro 1.000 we may request additional information such as ID number, passport or residence permit for validation purposes. Please be sure that with these measures, we want to ensure our customers against potential fraud with credit card, etc.

Payment, Pricing & Promotions
The prices on this website are in Euro including VAT and without shipping costs. Smart Power Design reserves the right to change prices in the website at any time, but is obligated to accept the values in the website at the time of order.  Smart Power Design provides you with 2 payments options:

a) Payment with Paypal
b) Payment by bank transfer in the following account:

Deutsche Bank Privat und Geschäftskunden AG / Germany:

IBAN:  DE47700700240393436100
BIC:     DEUTDEDBMUC

The On-line payments by PAYPAL, credit card or bank transfer go in a secure place "Secure socket Lager" (SSL) to ensure the coding (encrypting) of your banking information when transmitting on the network. Payment by bank transfer must be made within 3 days after ordering, otherwise the economic order is invalid.

Delivery and Duration
The dispatch of the items wiil be, usually, within 2 days after receipt of payment, and it will be sent to the address which you have given us by post express confirmed delivery. The clients have to pay the shipping cost.